Planning for what’s next in business has never been as important. With the economic, personal and professional challenges which we all faced during 2020, it was a demanding year like no other.
Businesses have transformed what they do and how they do it at a record pace. The pandemic has accelerated changes across the whole business spectrum with organisations rethinking how they operate in respect of changing customer, employee and regulatory demands. We have seen technology and digital infrastructure projects delivered in a matter of weeks to support agile working, projects that were probably on an IT roadmap but scheduled for delivery over a number of years. We have seen consumer demand change significantly by necessity when brick and mortar retail operations were closed and by preference as consumers have embraced online shopping. As a result supply chains have been transformed. We have seen pressure on cashflow and funding with new financial support products introduced on a weekly basis.
Looking ahead, businesses will need to continue to adapt if they are to survive and thrive. Working with legal and professional experts across our group, we have collected a range of insight, tools and guidance to help organisations to build resilience over the months ahead, to survive the challenges which the pandemic will continue to create and to thrive in the new environment beyond COVID.