Please read these Terms & Conditions carefully before using our website.
By accessing or using our website, you agree to be bound by the provisions set out below and to use this site for lawful purposes only and in a manner consistent with any and all applicable law and regulation in any country in which you access this site.
If you do not agree to be bound in this way, do not continue to access or use our website. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on our website. You agree to review these provisions regularly to ensure you become aware of any modifications to them.
Complaints Handling Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us in the manner set out in your engagement letter with the details.
In the event you do not have an engagement letter then please send your complaint to our Senior Partner, Michael Ward – firstname.lastname@example.org.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this policy.
- We will then investigate your complaint.
- We will then write to you within 14 days of sending the acknowledgement letter with a view to resolving your complaint. In some cases, before writing, we will invite you to a meeting to discuss and hopefully resolve your complaint. Within five days of any meeting, we will write to you to confirm what took place and any solutions agreed with you.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for our Senior Partner to review the decision.
- We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
- If you are still not satisfied, you can contact:
PO Box 6806
WV1 9WJabout your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at email@example.com.
If we have to change any of the timescales above, we will let you know and explain why.
Internet is not a secure medium and privacy cannot be assured. We cannot accept any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to us over the Internet or if we send you such information at your request.
If you choose to give us personal information via the Internet we may need to correspond with you, for example, to let you know how it will use such information. If you inform us that you do not wish to have this information used as a basis for further contact with you then we will respect your wishes.
Please note that contracts may not be concluded on behalf of ourselves by email.
Data protection and privacy
Please note that any e-mail sent to or from ourselves via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to email.
We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of security and/or confidentiality in relation to transmissions sent by email.
Engagements entered into via email
Where our engagement with you is entered into via email, you may be able to bring a complaint about our services via the European Online Dispute Resolution platform which can be found at http://ec.europa.eu/odr.
Forums, notice boards and chat rooms
Any views expressed on any notice board, forum and/or chat room are not the views of Gateley but the views of the contributor of that material.
Any notice boards and/or forums or other similar communication channels must not be used by you to upload, distribute, publish or otherwise disseminate any material which is or may be libellous, defamatory, obscene, pornographic, abusive, illegal, invasive of any privacy and/or publicity rights, infringing of any third party intellectual property rights, criminal, in violation of any law or which is otherwise objectionable.
Any material you upload, distribute, publish or otherwise disseminate via our website will be non-confidential and non-proprietary. We have the right to use, copy, upload, distribute, disclose, publish or otherwise disseminate any such material to any person for any purpose. We have the right to disclose your identity to any person who claims that any material you upload, distribute, publish or otherwise disseminate via our website infringes their rights.
We may remove any material from our website at any time.
We are not able to continuously monitor the material relating to any notice board, forum and/or chat room. If you think that any material on any notice board, forum and/or chat room is offensive, infringes your rights or is otherwise inappropriate please contact us immediately.
All website design, text, pictures, graphics and the selection and arrangement of them and all software compilations, coding, underlying source code, software and all other material on this website are copyright Gateley Plc unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.
Infringement of our copyright in this website or the materials associated with this website may lead to criminal and/or civil sanctions in the UK, US and other countries.
Permission is granted to you to electronically copy and to print hard copy portions of this website for the sole purpose of using this website as a research and information resource provided you agree not to change and/or delete any content, web design and/or layout contained in that material and acknowledge us (and any identified contibutors) as authors of such material . Any other use of materials on this website including modification, distribution, or republication are strictly prohibited.
If you copy, print or download material from our website in breach of these Terms & Conditions, you must immediately cease to use our website and erase, destroy and/or return any unauthorised materials to us.
If you believe that any content of our website in any way infringes intellectual property rights belonging to you or any third party, please contact us immediately.
To our site
You may link to our website homepage from a website owned and controlled by you in a way that is lawful and does not damage our reputation or take unfair advantage of it. We may withdraw linking permission without notice.
You must not use any link to our homepage to suggest any association, approval or endorsement by us.
You must not frame our website on any website.
From our site
We do not accept any responsibility for the information practices of a website you are able to access through a link on our website. We make no representations about any other websites which you may access through links on our website.
The inclusion of a link to a third party website contained on our website does not mean that we endorse that third party website.
A third party website accessed from a link on our website is independent from ourselves and we have no control over the content and/or management of that website. You view and rely upon the contents of any such third party website at your own risk. We accept no liability to you for the contents of and/or information on any third party website.
We shall have no liability to you for any loss or damage you may suffer if you enter into any contract as a result of viewing a third party website linked to our website.
We do not guarantee that any links to third party websites contained on our website will function correctly.
Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of and/or inability to use this website.
We are only providing this website and its contents on a ‘as is’ basis and we make no (and expressly disclaim all) representations or warranties of any kind with respect to this website or its contents including without limitation warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible from or via this website is accurate, complete or current.
Materials on our website are commentary, not advice. We will not be liable for any losses arising out of reliance placed on any such materials by you, or any person informed of its contents. If you would like bespoke advice in relation to any matter, please contact one of our team.
The limitations of liability in relation to this website apply to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
The limitations of liability in relation to this website do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.
Your use of our website is subject to English law. Any dispute and/or claim arising out of this website is subject to the non exclusive jurisdiction of the English Courts.
You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of the internet service.
Any rights not expressly granted by us are reserved.
Please note that viruses and similar destructive programs are an inherent risk of communication via the Internet.
We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code.
We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing our website and/or any other communication via the Internet between you and ourselves.
It is your responsibility to scan what you choose to download from our website to ensure that it is free of such items as viruses, worms, trojan horses, logic bombs and other similar destructive code.
You must not introduce any viruses, worms, trojan horses, logic bombs or other similar destructive code to our website, attempt to gain unauthorised access to our website, the server on which it is stored or any server, computer or database connected to our website, nor attack our website using a denial of service attack. To the extent that you do any of these things, we may report such activities and disclose personal data relating to you to any relevant law enforcement agency.
Modern Slavery Act 2017 Statement
Gateley UK LLP (DMCC Branch)
Registered office: One Eleven Edmund Street, Birmingham, B3 2HJ
Registered number: OC315778
VAT registration number: GB 925 0285 36
The business carried on by Gateley UK LLP (DMCC Branch) in Dubai, United Arab Emirates is through its locally registered branch under Professional Licence No. JLT-66866
England & Wales
Registered office: One Eleven Edmund Street, Birmingham, B3 2HJ
Registered number: 9310187
VAT registration number: GB 991 2809 90
Authorised and regulated by the Solicitors’ Regulation Authority. Please click on the following link for details of the professional conduct rules which Gateley Plc must comply with http://www.sra.org.uk/consumers/consumers.page
Conditions of business
We value our reputation for high professional standards and are committed to providing you with the highest quality service and handling your instructions with professional skill, care and attention.
We believe it is important to establish a clear understanding of the basis upon which our services are provided to you.