The health and wellbeing of our colleagues and the businesses that we work with is of paramount importance to Gateley. We are implementing appropriate measures to ensure that we can continue to deliver a high level of service whilst also providing a safe working environment for our people.

Operational continuity

We created an emergency response team of senior leaders to coordinate decision making and all communications. We have also appointed C-19 reps in every team in every location to cascade information both ways quickly and sensibly. Keeping everyone informed on what is happening given the rapidly changing situation is key.

In line with government advice, we have arranged for the majority of our workforce to work remotely until advised otherwise. IT arrangements are in place to ensure that colleagues can access systems from home without any interruption of service. We have redirected post to three core service hubs in Birmingham, Guildford and Manchester and have a skeleton staff working on-site to manage postal deliveries and other central functions. Staff working within their hubs are observing social distancing protocols.

Need help?

We are committed to supporting you during these challenging times, and should you need our help as this situation evolves please contact your usual Gateley contact or a member of our leadership team.

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Monitoring wellbeing

We have set up a COVID-19 dedicated email address so that colleagues can share confidential information on their health and wellbeing with our HR task force.

We are keeping a record of any colleagues who have self-isolated or if they have displayed any of the symptoms of fever and/ or a new persistent, dry cough.

We have also produced guidance for everyone working at home on how to make it work for them both practically and emotionally. We are very aware of the impact of such a stressful situation on the mental well-being of our team and will ensure regular communications to keep people connected.

Minimising risk

We are generally a low risk office environment with a full suite of existing Risk Assessments and Safe Working Practices all of which will remain fully in place.  We have reviewed the additional risks posed by Covid 19 to staff and visitors and the communities in which we live, work and travel and we have put systems in place to manage those risks and avoid the spread of coronavirus. In assessing the risks we have looked at the public guidance on transmission and social distancing, the Government guidance on reopening offices and the Law Society guidance on coronavirus for law firms. Our full risk assessment has been shared with our teams via our intranet and incorporated into our safe working practices materials.

Our current strategy
We ceased all business travel and moved to remote working very quickly, ahead of lockdown, and we remain committed to working remotely where possible for the majority of our staff across all offices. We have enhanced our IT facilities to enable secure and successful remote working and maintain our high service delivery to clients.

We are delivering a very high quality service remotely to our clients, it is very much business as usual for our service to clients across all parts of the Gateley business so we see no need to quickly return to our former way of working. We are actively looking at what the ‘new normal’ might look like and keeping abreast of developments in the UK and worldwide as they happen.

We have shared our risk assessment and strategy with our people across the business and we are engaging with them about the situation, supporting their wellbeing during remote working and listening to their feedback on plans for the future. 

National lockdown arrangements
In line with the national lockdown announced on 4 January 2021, we will continue to work remotely for the safety of our colleagues, our visitors and our communities. Our offices are accessible only for business critical tasks which cannot be completed remotely. Access is tightly controlled to ensure the safety of all who may need to attend. There is enhanced cleaning together with hygiene and social distancing measures in place, all supported by appropriate signage. Our current key control measures for people who need to come into our offices include:

  • Restricting numbers:  pre-authorised visits only
  • Social distancing at all times
  • Enhanced hand cleaning including temperature checks (where installed)
  • Enhanced cleaning of surfaces and work stations

We will continue to review changes in the national lockdown arrangements and guidance from Government and other sources as it emerges engaging closely with our teams regarding any changes to our way of working.


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